Question 1

Is the initial consultation really free?

Accepted Answer

Yes. The 15-minute initial consultation is free, with no obligation, so you can see if it feels like the right fit before booking a full session.

Question 2

Do you accept insurance or extended health benefits?

Accepted Answer

Many extended health plans cover sessions with a Canadian Certified Counsellor (CCC). Check your specific plan for coverage details — receipts are provided for reimbursement.

Question 3

What happens in a first session?

Accepted Answer

The first session focuses on understanding what's bringing you to therapy, your history and goals, and beginning to build a treatment plan tailored to you.

Question 4

How do I book a session?

Accepted Answer

You can book directly online through the Book Online link, which takes you to secure Jane App scheduling.

Question 5

What therapy approaches do you use?

Accepted Answer

Treatment draws on Trauma-Informed Stabilization Treatment (TIST), EMDR, Internal Family Systems (IFS), DBT, somatic therapy, the Gottman Method, and Emotionally Focused Therapy (EFT), tailored to each client's needs.

Question 6

Do I need a diagnosis to start therapy?

Accepted Answer

No. You can start therapy for any of the concerns described on this site without a formal diagnosis.

Question 7

How long does therapy typically take?

Accepted Answer

This varies by individual and concern, but many clients notice meaningful changes within the first few months of consistent, skills-based therapy.

Question 8

Is online therapy as effective as in-person therapy?

Accepted Answer

Yes. Research consistently shows that online (virtual) therapy produces outcomes comparable to in-person therapy for most concerns, including trauma, BPD, and anxiety.

Question 9

What areas does Clarity Counselling serve?

Accepted Answer

Clarity Counselling serves clients primarily in Western Canada, but accepts clients from all across Canada. Wherever you're located, you can access therapy from home.

Question 10

Does Clarity Counselling offer in-person sessions?

Accepted Answer

Yes — on a limited basis. Clarity Counselling is primarily virtual, with most sessions held online through secure video. In-person sessions are available by appointment at the Calgary office (Mayfair Place, 6707 Elbow Drive SW, Office #318).

Question 11

What do I need for a virtual therapy session?

Accepted Answer

A private, quiet space and a device with a camera, microphone, and stable internet connection — a computer, tablet, or smartphone all work well.

Clarity Counselling

Frequently asked questions

Is the initial consultation really free?

Do you accept insurance or extended health benefits?

What happens in a first session?

How do I book a session?